All payments are billed 4-weeks in advance. You may cancel at anytime, and you will be refunded for unused trips as per the Refund Policy.
Refunds only given to customers who are canceling their entire enrollment, and who give notice at least 2 weeks before their planned departure date.
We appreciate notice of your child’s absence. Refunds/credits will not be given for absences. You may request a make-up adventure on an alternate adventure day.
These requests are honored based on current availability and family initiation of request.
If payment becomes 2 weeks past due, your child may be suspended from their next adventure day &/or until past due payment is received.
If a child makes a choice that puts themself or another child in danger that child is subject to suspension and/or immediate expulsion from Ramblin’ Adventure Club.
All payments and registration forms must be received at least 48 hours before your child's first initial trip. Enrollment is officially complete when registration & payment have been received.
Late Payment Policy:
If payments are not received within one week prior to your child’s first adventure, there will be a $15 Late Payment fee assessed.
Variation in Afterschool Pick Up Policy:
Parents are responsible to report upcoming irregular days, including: early or late dismissals that are not on the regular daily schedule to the Ramblin’ Office and the Ramblin’ Trail Guide leading the group that day. Ramblin' is on the Santa Cruz City schools' calendar. Parents of students attending schools not on the SCCS calendar are responsible to keep track of this calendar and coordinate drop off on days that Ramblin' is open when their schools are closed.
Late Drop-off Policy:
We have found that children arriving late to our program cause disruptions to the teachers & children already engaged in their pretrip meeting or daily hike. If your child is not dropped off on time they may not attend that day. No refunds given for late drop-offs.
Late Pick-up Policy:
Evening pick-ups are between 5:00-5:30pm. Any pick-up after 5:30pm, is considered a late pick-up and will be assessed the $15 late pick-up fee. If 3 late pick-ups occur, we will require an alternate pick-up plan (enrollment with Boys & Girls Club or scheduled meeting with Program Directors).
We offer scholarships, if needed please request RAC Scholarship application. Applications will be reviewed carefully and applicants will be notified within 5 days.
Adult Conduct Policy:
We understand that sometimes differences may arise or mis-communications may happen. We value your input and ask that all communication be respectful and mindful. In the event that any Ramblin’ staff member encounters loud, aggressive, or intimidating interactions by the adults of our Ramblers, we reserve the right to refuse services to anyone.
Rambler Conduct Policy:
We firmly stand by a zero tolerance policy when it comes to bullying. We understand that sometimes differences may arise or mis-communications may happen but in the event that any Ramblin’ group or staff member encounters loud, aggressive, physical or intimidating behavior by another Rambler we reserve the right to refuse services to anyone.
If a child makes an intentional choice to put themself or another child in danger that child is subject to suspension and/or immediate expulsion from Ramblin’ Adventure Club.
Risk Management Policy:
In the event that a child is not ready to fully participate in Ramblin’ Adventure Club and in turn puts the group at risk via needing excessive attention, we require the child to take one to four quarters off from adventuring and try again when they are ready. (Examples include but are not limited to: daily bathroom mishaps, wandering away from the group, unstable balance and stability, unable to adventure without a parent etc.)