Billing Policy:
All payments are billed 4-weeks in advance. You may cancel at anytime, and you will be refunded for unused trips as per the Refund Policy.
Refund Policy:
Refunds only given to customers who are canceling their entire enrollment, and who give notice at least 2 weeks before their planned departure date.
Attendance Policy:
We appreciate notice of your child’s absence. Refunds/credits will not be given for absences. You may request a make-up adventure on an alternate adventure day.
These requests are honored based on current availability and family initiation of request.
Program Suspension:
If payment becomes 2 weeks past due, your child may be suspended from their next adventure day &/or until past due payment is received.
If a child makes a choice that puts themself or another child in danger that child is subject to suspension and/or immediate expulsion from Ramblin’ Adventure Club.
Registration Policy:
All payments and registration forms must be received at least 48 hours before your child's first initial trip. Enrollment is officially complete when registration & payment have been received.
Late Payment Policy:
If payments are not received within one week prior to your child’s first adventure, there will be a $15 Late Payment fee assessed.
Variation in Afterschool Pick Up Policy:
Parents are responsible to report upcoming irregular days, including: early or late dismissals that are not on the regular daily schedule to the Ramblin’ Office and the Ramblin’ Trail Guide leading the group that day. Ramblin' is on the Santa Cruz City schools' calendar. Parents of students attending schools not on the SCCS calendar are responsible to keep track of this calendar and coordinate drop off on days that Ramblin' is open when their schools are closed.
Late Drop-off Policy:
We have found that children arriving late to our program cause disruptions to the teachers & children already engaged in their pretrip meeting or daily hike. If your child is not dropped off on time they may not attend that day. No refunds given for late drop-offs.
Late Pick-up Policy:
Evening pick-ups are between 5:00-5:30pm. Any pick-up after 5:30pm, is considered a late pick-up and will be assessed the $15 late pick-up fee. If 3 late pick-ups occur, we will require an alternate pick-up plan (enrollment with Boys & Girls Club or alternative after scheduled meeting with Program Directors).
Scholarship Policy:
We offer scholarships, if needed please request RAC Scholarship application. Applications will be reviewed carefully and applicants will be notified within 5 days.
Adult Conduct Policy:
We understand that sometimes differences may arise or mis-communications may happen. We value your input and ask that all communication be respectful and mindful. In the event that any Ramblin’ staff member encounters loud, aggressive, or intimidating interactions by the adults of our Ramblers, we reserve the right to refuse services to anyone.
Rambler Conduct Policy:
We firmly stand by a zero tolerance policy when it comes to bullying. We understand that sometimes differences may arise or mis-communications may happen but in the event that any Ramblin’ group or staff member encounters loud, aggressive, physical or intimidating behavior by another Rambler we reserve the right to refuse services to anyone.
If a child makes an intentional choice to put themself or another child in danger that child is subject to suspension and/or immediate expulsion from Ramblin’ Adventure Club.
Risk Management Policy:
In the event that a child is not ready to fully participate in Ramblin’ Adventure Club and in turn puts the group at risk via needing excessive attention, we require the child to take one to four quarters off from adventuring and try again when they are ready. (Examples include but are not limited to: daily bathroom mishaps, wandering away from the group, unstable balance and stability, unable to adventure without a parent etc.)
Photos and Videos Policy:
Ramblin' Adventure Club thrives on word of mouth marketing and social media marketing. We may use you or your child's name, likeness or image for purposes of advertising, marketing, promotion or trade without compensation, except where prohibited by law. Further, any images or recordings taken by Ramblin' Adventure Club shall be the sole and exclusive property of Ramblin' Adventure Club, and may be published, broadcast or otherwise disseminated at the sole and exclusive discretion of Ramblin' Adventure Club.
Text/Phone Call Privacy Policy
We use texts and calls to communicate with you about registration, billing, your child(ren) and updates from the field. Being able to communicate via text and calls is very important in case an unexpected or urgent event should arise in the field such as bee stings or yellow jacket bites, traffic delays, forgotten lunches, bathroom mishaps, stomach flu, etc. If communicating via calls and texts is not possible for you then we are unfortunately unable to enroll your child at this time as we need to be able to communicate promptly with all of our students' families in the event of an unexpected emergency.
Your mobile information will never be shared with third parties/affiliates for any purposes including marketing/promotional purposes. If you would like another family's contact info. to set up a play date, carpool routine, etc. please let us know and we will reach out to that family for consent if you didn't get a chance to do so during end of day pick up already.
You may opt-out of text messaging at any time by replying to any message with STOP. You may opt back in to texts by texting the word YES.